MAKE YOUR SERVICE

Direct support allows you to take advantage of our in-depth technological knowledge on the operation and use of systems, to solve critical issues and assess solutions to improve performance.

A scheduled or periodic maintenance, an intervention with specific time frames or special maintenance to be chosen according to your needs, to have a contract that is always tailored to individual requirements.

A complete program including advanced training and dedicated courses that transmit skills and practical knowledge directly from the manufacturer, to acquire greater mastery in the use of the marking system.

– A direct line to the technicians.
The dedicated experts respond personally and promptly to every request to guarantee a resolution in a short time.

– Configurable service package.
The possibility to choose the most suitable solution for your organization, from telephone support to video calls, from the courtesy system to on-site technical intervention.

– Consultancy and technical feasibility analysis.
Evaluation of the project in the pre- and post-sales phase, including execution of tests and printing proofs, to guarantee the most suitable solution.

– Dedicated team for special projects.
Technical skills available to optimize or modernize the installed systems, both for the hardware and software part, identifying the benefits of the investment.

– Ad hoc contract.
Variable services, independent of each other: number of visits, scheduled maintenance, autonomous maintenance, with technician or remotely.

– Exclusive maintenance.
Maintenance aimed only at services useful to reduce downtime to a minimum and maintain constant availability of the marking systems.

– 100% transparency.
Solutions to optimize returns on operating expenses, with maintenance costs that can be calculated and predictable over time.

– Tailor-made training processes.
Dedicated courses for line users at the company or at our local Training Centers, to optimize the use of the marker according to the desired requirements.

– Certified training program.
Five levels of preparation divided by skills or professional figures: operator, maintenance technician, manager, distributor, manufacturer.

– Periodic training plan.
Training to maintain technical skills even in the event of staff turnover, optimization or plant expansion.

Contact ZANASI service and choose your preferred method!